The Data Revolution is Upon Us
Uptime is everything in the construction industry’s fast-paced, ever-changing world. Our customers need reliable machines that deliver maximum productivity while keeping operating costs low. Because they have big jobs to finish, on schedule and on budget.
It’s critical for them to watch their fleets closely so that they can run their operations. At the local level, John Deere dealerships continue to refine and bolster their remote-monitoring capability to track the health of your machines in the field. This helps them respond to critical issues more quickly and efficiently before they can cause costly downtime.
And our new centralized Machine Health Monitoring Center (MHMC) takes machine monitoring to the next level. Data collected from thousands of connected John Deere machines is analyzed by specialists in order to identify trends that will help improve the service, support, and current and future design of our machines.
“It’s all about delivering unprecedented levels of uptime to our customers. Machine monitoring isn’t just about reacting. It’s about being proactive and preventing issues in the future. The Machine Health Monitoring Center gives the ability to look at data on a broad population of over 90,000 customer machines and what’s happening on a daily basis.” - Tim Worthington, Manager, Product Support Services
More Local Support
Dealers are on the front line of monitoring customer machines for potential issues. Most of our construction machines come with five years of JDLink? machine telematics service. This gives our dealers the capability to monitor your fleet around the clock through their individual Machine Monitoring Centers.
Response time is quick, so many problems can be addressed before they cause a major unplanned downtime event. Remote diagnostics and programming enable your dealer to read codes and record performance data without even having to make a trip to the jobsite. And if a jobsite visit is warranted, remote diagnostics can help the technician show up with the right parts the first time.
To support our dealer efforts, we developed the MHMC and debuted it at CONEXPO-CON/AGG? with an impressive interactive display of its capabilities. Located inside John Deere Dubuque Works, where we design and build many of our machines, the MHMC is positioned strategically near our engineering teams, product experts, and assembly lines.
“Data coming off the machines may reveal an issue we can easily fix on the assembly line,” says Worthington. “It also provides information we can use to improve current and future features on our machines to provide more value to our customers.”
By aggregating and analyzing data from thousands of machines, the MHMC can identify trends that warrant a closer look. This helps us identify problems that may not surface on a local level and develop new, improved maintenance and repair protocols that the dealer can leverage.
The MHMC will help us be more able to predict downtime better than ever before and give our dealers a prescription for how to avoid it. “Our dealers are closest to the customer, but they are focused on a finite number of machines,” says Worthington. “By looking at the bigger picture, we can respond to issues that are affecting a broader population of machines much more quickly. And dealers will be able to leverage insight they wouldn’t have been able to obtain on their own.”
Through the support of your local John Deere dealer and the MHMC, you’ll be able to more effectively reduce downtime. “It’s pretty amazing, really,” says Worthington. “This experience is something vastly different than our customers have experienced before. We’re drawing on the collective intelligence of the entire machine population. Ultimately, we’re here to really focus on customers and keep them up and running. So they can run their world.”